Returns & Refund Policy

At IM LUSH, your satisfaction is our top priority. We are confident you'll love our natural skincare products, but if you're not completely happy, we want to make it right—hassle-free. Please read our Refund and Returns Policy below.

Easy Returns & Refunds

  • We offer a 30-day satisfaction guarantee. If you're not happy with your purchase for any reason, simply let us know.

  • Whether your product is unopened or even lightly used, we will gladly process a refund if you are not satisfied.

  • To initiate a return, contact our friendly Customer Service team at imlushcare@gmail.com with your order number and feedback. We truly appreciate your insights and will make the process as smooth as possible.

  • You can return your product using a trackable shipping method. Just share the tracking number with us once you've shipped it.

  • Refunds will be processed within 7-10 business days to your original payment method.

Exchanges

  • We only replace items if they are defective or damaged. Contact us at imlushcare@gmail.com with proof of damage (e.g., photos) and we’ll sort it out right away.

Non-Refundable Items

  • Gift cards, promotional items, or sale items are not eligible for refunds.

  • Any product returned without prior communication or tracking information may not be processed.

Shipping Errors or Damaged Products

  • If you received the wrong product or it arrived damaged, contact us within 7 days of receiving your order at imlushcare@gmail.com. We’ll provide return instructions and ensure a prompt exchange or refund.

Contact Us Anytime

If you have any questions or concerns, feel free to reach out to us at imlushcare@gmail.com. We’re here to help and ensure you have a wonderful experience with IM LUSH.

Thank you for choosing IM LUSH. Your satisfaction is our promise, and we’re always here to assist you.