Shipping Policy

At IM LUSH, we strive to deliver your natural skincare products to you as quickly and efficiently as possible. Please review our shipping policy for details on delivery times, costs, and processes.

1. Shipping Times & Processing

  • Orders are processed within 1-2 business days from the time of purchase.

  • Shipping takes approximately 5-8 business days depending on your location.

  • We do not process orders on weekends or public holidays.

2. Shipping Costs

  • Free shipping is offered for orders over $50.

  • For orders under $50, a flat rate of $4.95 will be applied.

  • Shipping fees are non-refundable.

3. Shipping Locations

  • We currently ship worldwide from our facilities in Hong Kong.

  • All shipping is tracked, and you will receive a tracking number once your order has been dispatched.

4. Order Changes & Cancellations

  • Requests for changes or cancellations must be made within 12 hours of placing the order.

  • Once your order has been shipped, we are unable to modify or cancel it.

5. Lost or Delayed Packages

  • If your package is lost or delayed during transit, please contact us at imlushcare@gmail.com.

  • We will work with the courier to resolve the issue as quickly as possible.

6. Customs & Import Duties

  • Any customs or import duties that may apply are the responsibility of the customer.

  • IM LUSH is not responsible for delays caused by customs clearance.

7. Contact Us

For any questions or concerns related to shipping, please reach out to us at imlushcare@gmail.com. We are here to help!

We appreciate your trust in IM LUSH and are dedicated to providing a smooth and satisfying shopping experience.